Privacy Policy

1. Introduction

Welcome to Pooch’s Bed & Barkfest (“we,” “our,” or “us”).
We operate in Lake Grove, NY and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website poochsbandb.com.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

Contact Form Submissions: Name, email address, phone number, message content.
Newsletter Signups: Name and email address.
Online Bookings/Reservations: Name, email, phone, pet information, reservation details, and any other information required to complete your booking.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

Usage Data: IP address, browser type, device information, pages visited, and time spent on our site.
Cookies: Small data files stored on your device to enhance your experience.
Analytics Data: Through Google Analytics or similar tools.

C. Third-Party Embedded Content

Our website may include embedded content such as:

YouTube videos
These services may collect data as if you visited their website directly.

3. How We Use Your Information

We may use the collected information to:

Respond to contact form inquiries
Manage newsletters and marketing communications
Process online bookings and customer service requests
Improve website performance and user experience
Analyze website usage for security and optimization
Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

Remember your preferences
Improve site functionality
Track site usage via analytics
Provide a smoother browsing experience

You may disable cookies in your browser settings, though some features may not function properly.

5. Analytics Tools

We use Google Analytics and similar services to understand how visitors interact with our website.
These tools may collect:

IP address
Device/browser type
Pages visited

Google may use aggregated data to improve its products.
You can opt-out via the Google Analytics Opt-Out Browser Add-On.

6. Sharing of Information

We may share your information only with:

Service providers who help us operate the website (hosting, analytics, booking systems, email marketing tools).
Payment processors if payment features are added in the future.
Law enforcement or government agencies when required by law.

We never sell personal information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission over the Internet is 100% secure.

8. Children’s Privacy

Our website and services are not intended for children under 13.
We do not knowingly collect information from children.
If you believe we have unintentionally collected data from a child, please contact us at info@poochsbandb.com so we can remove it.

9. Your Privacy Rights (U.S.)

Depending on your state, you may have the right to:

Request access to the personal information we hold
Request deletion of your data
Opt out of marketing emails
Opt out of certain data sharing

To exercise these rights, contact us at info@poochsbandb.com.

10. Third-Party Websites

Our website may link to external sites not operated by us.
We are not responsible for the content or privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Revisions will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Pooch’s Bed & Barkfest
Lake Grove, NY
Email: info@poochsbandb.com